• Outreach Coordinator

    Job Locations US-MA
    Posted Date 2 months ago(1/11/2019 1:21 PM)
    Job ID
    2019-1725
    # of Openings
    1
    Category
    Child & Family Services
    Minimum Pay Rate
    USD $15.00/Hr.
    Address
    Middleboro
    City
    MA
  • Overview

    Here at BAMSI, we recognize that our employees are our greatest resource! Are you ready to make a difference? Become a BAMSI believer!

     

    The Outreach Coordinator at BAMSI collaborates with Steward Healthcare practice to meet the social needs of identified patients and their families; provides information and referral;researches available resources and services; identifies and cultivates new services and resources. Administers Steward Care Needs screening to members, and refers to SHCN Care Management as appropriate. Provides information for EMR notes, monthly reports, and tracks outcomes.

     

    The Helpline at BAMSI provides information, referral, and advocacy to individuals and families of the greater Plymouth County.

     

    Qualifications for an Outreach Coordinator are:

    • Associates Degree required. Three(3) years experience in a human services position preferred.
    • Must have a valid driver's license in state of residence, own means of transportation and be willing to travel 80% of the time.
    • Able to work a flexible work schedule.
    • Possess a general understanding/knowledge of social and environmental hardships experienced by patients and their families.
    • Knowledge of and experience navigating/accessing social service delivery systems and community resources.
    • Demonstrated ability to plan, organize,  and coodinate outreach activities.
    • Strong verbal  and written communication skills. Bilingual skills a plus.
    • Excellent computer skills (Windows, MS Office, Excel, and Internet Searches, and date entry
    • Posess strong customer service skills, and an ability to meet and relate to people of diverse cultures, economic status, values/beliefs, and opinions.

       

       

      BAMSI is a private, non-profit culturally diverse human services organization providing services to adults and children with developmental disabilities, mental illness, behavioral health, and public health needs. We at BAMSI believe that those we serve are capable of amazing things and deserve our best.  We support them in their journeys and celebrate their accomplishments along the way.

      We strive to offer valuable benefits that promote a healthy work/life balance and add value to our employees’ lives. Our comprehensive benefits include:

      • Generous Time Off Package
        • up to 4 weeks combined vacation, personal and cultural holiday
        • 11 paid holidays
        • up to 2 weeks Sick Time
      • Highly Specialized Paid Trainings including opportunity to earn CEUs
      • Health and Dental Insurance
      • Life, Short Term and Long Term Disability Insurance
      • 403B plan with discretionary match
      • Wellness Activities
      • Employee Assistance Program
      • Career Development Opportunities

      *Available benefits are based on position and scheduled hours.

    Responsibilities

    1. Act as a resource to and collaborate with, the medical team at assigned practices.
    2. Collaborate with identified medical offices and maintain office hours.
    3. Administer Steward Care Needs Screening to members at identified practices.
    4. Review patient responses to Steward's Care Needs Screenings to identify patient needs in specified areas.
    5. Follow-up with patient to coordinate care to services and support needs.
    6. Meet with patients either face-to-face, via telephone or other methods (as determined and appropriate), to discuss and prioritize resources needed, understand resources already in place, and provide required assistance.
    7. Triage, advocate, and refer members to SHCN Care Management programs as appropriate.
    8. If member due for annual wellness visit, work with practice to schedule an appointment.
    9. Ensure the patient has transportation to attend the appointment.
    10. Provide updated information and referrals on available and accessible community resources.
    11. Refere the patient to Health Financial Inc if appropriate.
    12. Advocate for patients and assist them in accessing services and supports, including follow-up.
    13. Identify and actively facilitate processes that help to mitigate gaps in community health-related social/basic needs including housing instability, safety, food and security, utility needs, transportation and income maximization.
    14. Regularly provide key report indicators to SMCN.
    15. Assist families in accessing specific area resources to meet their individualized needs. 
    16. Recommend revisions to agency policy and procedures by evaluating their impact on program.
    17. Attend and participate in community meetings and forums with practices, as required.
    18. Represent the organization in a positive and professional manner.
    19. Seek support and direction as needed and/or required.
    20. Ensure program operation enhancement.
    21. Attend all BAMSI required trainings and participate in continuing education at the pediatric offices as required.
    22. Execute duties to reflect reasonable safety standards.  Universal/standard precautions must be utilized and training obtained in areas that constitute risk.
    23. Perform other related work duties as needed or as assigned by supervisor or designee.

    Qualifications

    • Associate’s Degree required. Three (3) years experience in a human services position preferred.
    • Must be able to work a flexible work schedule to meet the needs of patients, the agency, and Steward Healthcare practices.
    • Must have a general understanding/knowledge of the social and environmental hardships experienced by patients and their families.
    • Demonstrate strong customer service skills and an ability to meet and relate to people of diverse cultures, economic status, values/beliefs, and opinions.
    • A proven ability to plan and work independently under pressure, manage time effectively, and highly organized.
    • A team player and skilled coordinator, with patients, agency staff, and medical office personnel.
    • Must possess knowledge of, and experience navigating/accessing, social service delivery systems and community resources.
    • Demonstrated ability to plan, organize and coordinate outreach activities.
    • Strong verbal and written communication skills. Bilingual skills a plus.
    • Excellent computer skills (Windows, MS Office, Excel,  Internet Searches, and data entry etc.).
    • Must possess a valid driver’s license in state of residence, own means of transportation, and be willing to travel 80% of the time.

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